Patient News
Bristol Family Hubs has launched new free online courses for parents and carers to help them understand their children’s feelings better and how they can best support their children as they develop and grow. Use the code “GROWING” to access the courses for free.
Bristol Family Hubs has launched new free online courses for parents and carers to help them understand their children’s feelings better and how they can best support their children as they develop and grow. Use the code “GROWING” to access the courses for free.
In January 2024, 87.8% of patients who answered our friends and family survey said they had a very good experience at their most recent appointment.
In January 2024, 87.8% of patients who answered our friends and family survey said they had a very good experience at their most recent appointment.
This winter, equip yourself with the knowledge to stay in best of health. The Stay Well This Winter page is your key to a range of valuable resources and information. From tips on staying warm to immune-boosting advice. Click here for more information
This winter, equip yourself with the knowledge to stay in best of health. The Stay Well This Winter page is your key to a range of valuable resources and information. From tips on staying warm to immune-boosting advice. Click here for more information
Our practice no longer provides this service, however, there are many local private services which do provide ear hygiene procedures. We are unable to offer any recommendations, however, we have listed some local services below:
Andrew Bird Hearing Limited
Walnut Grove Clinic, Slade Road, Portishead, Bristol BS20 6BB
Website: https://walnutgroveclinic.com/
Meadows and Wood
Care is provided at the Harbourside Family Practice in Portishead and Cowan House treatment centre in W-s-M
Home visits are available on request
Website: Hearing Care Specialists | Hearing Aids | Somerset (meadowswood.co.uk)
Specsavers Opticians and Audiologists - Portishead
7 The Precinct, Portishead, BS20 6AH
Website: Welcome to Specsavers Opticians | Specsavers UK
Our practice no longer provides this service, however, there are many local private services which do provide ear hygiene procedures. We are unable to offer any recommendations, however, we have listed some local services below:
Andrew Bird Hearing Limited
Walnut Grove Clinic, Slade Road, Portishead, Bristol BS20 6BB
Website: https://walnutgroveclinic.com/
Meadows and Wood
Care is provided at the Harbourside Family Practice in Portishead and Cowan House treatment centre in W-s-M
Home visits are available on request
Website: Hearing Care Specialists | Hearing Aids | Somerset (meadowswood.co.uk)
Specsavers Opticians and Audiologists - Portishead
7 The Precinct, Portishead, BS20 6AH
Website: Welcome to Specsavers Opticians | Specsavers UK
What is a PCN?
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs).
PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.
Each of the 1,250 PCNs across England are based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people (with some flexibility). They are small enough to provide the personal care valued by both people and GPs, but large enough to have impact and economies of scale through better collaboration between GP practices and others in the local health and social care system.
Gordano Valley PCN is led by our Clinical Director Dr Natasha Ward and deputy Clinical Director Dr Richard Thomson.
Watch a short animation here that explains the concept of PCNs and how this new way of working enables health and other services to work together to provide better access for patients.
What practices make up our PCN?
Portishead Medical Group, Victoria Square, Portishead, Bristol BS20 6AQ Tel: 01275 841630
Clevedon Medical Centre, Old Street, Clevedon, BS21 6DG. Tel: 01275 335666
Harbourside Family Practice, Marina Healthcare Centre, 2 Haven View, Portishead, BS20 7QA. Tel: 01275 868 500
Heywood Family Practice, 1 Lodway Gardens, Pill, BS20 0DL. Tel: 01275 372105
What is a PCN?
Since the NHS was created in 1948, the population has grown and people are living longer. Many people are living with long term conditions such as diabetes and heart disease or suffer with mental health issues and may need to access their local health services more often.
To meet these needs, GP practices are working together with community, mental health, social care, pharmacy, hospital and voluntary services in their local areas in groups of practices known as primary care networks (PCNs).
PCNs build on existing primary care services and enable greater provision of proactive, personalised, coordinated and more integrated health and social care for people close to home. Clinicians describe this as a change from reactively providing appointments to proactively caring for the people and communities they serve.
Each of the 1,250 PCNs across England are based on GP registered patient lists, typically serving natural communities of between 30,000 to 50,000 people (with some flexibility). They are small enough to provide the personal care valued by both people and GPs, but large enough to have impact and economies of scale through better collaboration between GP practices and others in the local health and social care system.
Gordano Valley PCN is led by our Clinical Director Dr Natasha Ward and deputy Clinical Director Dr Richard Thomson.
Watch a short animation here that explains the concept of PCNs and how this new way of working enables health and other services to work together to provide better access for patients.
What practices make up our PCN?
Portishead Medical Group, Victoria Square, Portishead, Bristol BS20 6AQ Tel: 01275 841630
Clevedon Medical Centre, Old Street, Clevedon, BS21 6DG. Tel: 01275 335666
Harbourside Family Practice, Marina Healthcare Centre, 2 Haven View, Portishead, BS20 7QA. Tel: 01275 868 500
Heywood Family Practice, 1 Lodway Gardens, Pill, BS20 0DL. Tel: 01275 372105
Please click the link below to download the NHS App.
Please click the link below to download the NHS App.
We are really pleased to announce that the BNSSG MSK Website, My Joint Health Hub, is now live! https://myjointhealthhub.bnssg.nhs.uk/
The website covers self-help options for a range of MSK conditions, including information about ESCAPE-pain courses, the getUbetter app and shared decision making charts as well as local service information for smoking cessation, weight loss and physical activity.
The website is mobile friendly, with translation readily available and pages can be individually printed in a simple format for patients who do not have access to the internet
We are really pleased to announce that the BNSSG MSK Website, My Joint Health Hub, is now live! https://myjointhealthhub.bnssg.nhs.uk/
The website covers self-help options for a range of MSK conditions, including information about ESCAPE-pain courses, the getUbetter app and shared decision making charts as well as local service information for smoking cessation, weight loss and physical activity.
The website is mobile friendly, with translation readily available and pages can be individually printed in a simple format for patients who do not have access to the internet
Thinking about your recent appointment at Harbourside Family Practice, How was your experience of our service.
Thinking about your recent appointment at Harbourside Family Practice, How was your experience of our service.
Going for your cervical screening can be difficult. Everyone has a different experience, and at completely different stages of life. Cervical Screening Awareness Week is about sharing experiences of screening and the ways in which your screening can feel just a little bit easier. There are stories shared by many different people, getting screened for different reasons, which should help to put your mind at ease and feel better. Getting your cervical screening is very important, so having tips and tricks that can make it easier is definitely worth it. To find out more information or to see some of the stories that others have shared, you can visit the link below:
https://www.jostrust.org.uk/get-involved/campaign/cervical-screening-awareness-week
Going for your cervical screening can be difficult. Everyone has a different experience, and at completely different stages of life. Cervical Screening Awareness Week is about sharing experiences of screening and the ways in which your screening can feel just a little bit easier. There are stories shared by many different people, getting screened for different reasons, which should help to put your mind at ease and feel better. Getting your cervical screening is very important, so having tips and tricks that can make it easier is definitely worth it. To find out more information or to see some of the stories that others have shared, you can visit the link below:
https://www.jostrust.org.uk/get-involved/campaign/cervical-screening-awareness-week
We are pleased to announce that as a result of all of your feedback about the eConsult system, we will be introducing a new online consultation service this summer called Patient Triage. Many of you have told us that the eConsult system has too many questions and that you feel many of them are irrelevant. Our new online consultation service only has a total of 5 questions, meaning it will be far simpler and less time consuming for you to complete. You will be able to access this new online consultation service via our website, directly from the NHS app, or via our facebook page. Please see the below photo which shows you the questions it will ask. You are also able to attach a photo if you need to. You will be able to submit an online consultation at any time of the day, even when we are closed. We will still aim to respond to you by the end of the next working day, including the offer of an appointment if you need one. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call our reception team instead.
We are pleased to announce that as a result of all of your feedback about the eConsult system, we will be introducing a new online consultation service this summer called Patient Triage. Many of you have told us that the eConsult system has too many questions and that you feel many of them are irrelevant. Our new online consultation service only has a total of 5 questions, meaning it will be far simpler and less time consuming for you to complete. You will be able to access this new online consultation service via our website, directly from the NHS app, or via our facebook page. Please see the below photo which shows you the questions it will ask. You are also able to attach a photo if you need to. You will be able to submit an online consultation at any time of the day, even when we are closed. We will still aim to respond to you by the end of the next working day, including the offer of an appointment if you need one. If you do not have access to the internet or find it difficult to use a computer or smartphone you can call our reception team instead.
If you live in North Somerset and would like support to improve your health by changing your habits and behaviours for the long term, why not get in touch with the Healthy Lifestyles Advisors. Please click here for a leaflet.
Call: 01934 427 661
Website: betterhealthns.co.uk
Email: healthylifestyles@n-somerset.gov.uk
If you live in North Somerset and would like support to improve your health by changing your habits and behaviours for the long term, why not get in touch with the Healthy Lifestyles Advisors. Please click here for a leaflet.
Call: 01934 427 661
Website: betterhealthns.co.uk
Email: healthylifestyles@n-somerset.gov.uk
Welcome to Harbourside Family Practice's new WEBSITE, we hope you will find it informative and useful and we welcome your feedback about it. We will try to keep it as up to date as possible with surgery changes such as new patient services available to you, our vaccine clinic dates and latest news.
Welcome to Harbourside Family Practice's new WEBSITE, we hope you will find it informative and useful and we welcome your feedback about it. We will try to keep it as up to date as possible with surgery changes such as new patient services available to you, our vaccine clinic dates and latest news.
The Coronavirus pandemic has had a big impact on the NHS and hospitals are trying to resume routine services and keep patients safe, at the same time as continuing to treat Coronavirus cases. Hospitals are reviewing patients who have been waiting a long time, to understand their current position and treatment wishes, and to help them prioritise those in most urgent need. They are doing their utmost to ensure you get the treatment you require as soon as possible.
Support
All NHS organisations have a Patient Advice and Liaison Service (PALS) which is there to provide support and advice for patients. The PALS service for the hospitals in our area are as follows:
North Bristol NHS Trust
Call the North Bristol NHS Trust Patient Advice and Liaison Service on 0117 414 4569 or email pals@nbt.nhs.uk. The on-site office is currently closed to visitors.
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol Hospitals
Call the Patient Support and Complaints Team for Bristol Hospitals on 0117 342 1050 or email psct@uhbw.nhs.uk. The on-site office is currently closed to visitors.
Weston General Hospital
Call the Patient Advice and Liaison Service for Weston General Hospital on 01934 647216 or email wnt-tr.pals@nhs.net. The on-site office is currently closed to visitors.
Sirona care & health
Call the Sirona Customer Care Service on 0300 124 5400 (8.30am to 4.30pm Monday-Friday) or email sirona.customercare@nhs.net.
Useful information while waiting
There is a range of guidance to help you manage your condition and your wellbeing while waiting for a routine operation or treatment. Please click here.
The Coronavirus pandemic has had a big impact on the NHS and hospitals are trying to resume routine services and keep patients safe, at the same time as continuing to treat Coronavirus cases. Hospitals are reviewing patients who have been waiting a long time, to understand their current position and treatment wishes, and to help them prioritise those in most urgent need. They are doing their utmost to ensure you get the treatment you require as soon as possible.
Support
All NHS organisations have a Patient Advice and Liaison Service (PALS) which is there to provide support and advice for patients. The PALS service for the hospitals in our area are as follows:
North Bristol NHS Trust
Call the North Bristol NHS Trust Patient Advice and Liaison Service on 0117 414 4569 or email pals@nbt.nhs.uk. The on-site office is currently closed to visitors.
University Hospitals Bristol and Weston NHS Foundation Trust
Bristol Hospitals
Call the Patient Support and Complaints Team for Bristol Hospitals on 0117 342 1050 or email psct@uhbw.nhs.uk. The on-site office is currently closed to visitors.
Weston General Hospital
Call the Patient Advice and Liaison Service for Weston General Hospital on 01934 647216 or email wnt-tr.pals@nhs.net. The on-site office is currently closed to visitors.
Sirona care & health
Call the Sirona Customer Care Service on 0300 124 5400 (8.30am to 4.30pm Monday-Friday) or email sirona.customercare@nhs.net.
Useful information while waiting
There is a range of guidance to help you manage your condition and your wellbeing while waiting for a routine operation or treatment. Please click here.
- If possible, another person should take the photo for you.
- Ensure you are taking a photo in a well-lit area (ideally with natural light) and avoid shadows.
- Your photo should ideally be taken on a plain background.
- Make sure you take a photo that is in focus (keep the camera far enough away from the site until the image focuses).
- Please try to hold still or rest your limbs on furniture to keep it still.
- If you are taking a photo of something on your arm/leg, your photo should show both arms/legs to allow for a comparison to the other arm/leg.
- Take AT LEAST 2 photos: One close up and one showing the wider area.
- Ideally you should take lots of photos and send us the best ones.
- Take some photos from different directions.
- If possible, another person should take the photo for you.
- Ensure you are taking a photo in a well-lit area (ideally with natural light) and avoid shadows.
- Your photo should ideally be taken on a plain background.
- Make sure you take a photo that is in focus (keep the camera far enough away from the site until the image focuses).
- Please try to hold still or rest your limbs on furniture to keep it still.
- If you are taking a photo of something on your arm/leg, your photo should show both arms/legs to allow for a comparison to the other arm/leg.
- Take AT LEAST 2 photos: One close up and one showing the wider area.
- Ideally you should take lots of photos and send us the best ones.
- Take some photos from different directions.