Waiting for Hospital Care

The Coronavirus pandemic has had a big impact on the NHS and hospitals are trying to resume routine services and keep patients safe, at the same time as continuing to treat Coronavirus cases. Hospitals are reviewing patients who have been waiting a long time, to understand their current position and treatment wishes, and to help them prioritise those in most urgent need. They are doing their utmost to ensure you get the treatment you require as soon as possible.


All NHS organisations have a Patient Advice and Liaison Service (PALS) which is there to provide support and advice for patients. The PALS service for the hospitals in our area are as follows:

North Bristol NHS Trust

Call the North Bristol NHS Trust Patient Advice and Liaison Service on 0117 414 4569 or email pals@nbt.nhs.uk. The on-site office is currently closed to visitors.

University Hospitals Bristol and Weston NHS Foundation Trust

Bristol Hospitals
Call the Patient Support and Complaints Team for Bristol Hospitals on 0117 342 1050 or email psct@uhbw.nhs.uk. The on-site office is currently closed to visitors.

Weston General Hospital
Call the Patient Advice and Liaison Service for Weston General Hospital on 01934 647216 or email wnt-tr.pals@nhs.net. The on-site office is currently closed to visitors.

Sirona care & health

Call the Sirona Customer Care Service on 0300 124 5400 (8.30am to 4.30pm Monday-Friday) or email sirona.customercare@nhs.net.

Useful information while waiting

There is a range of guidance to help you manage your condition and your wellbeing while waiting for a routine operation or treatment. Please click here.